Conflict management

Open courses / Xpert personal business skills


The conflicts with colleagues, supervisors or between different groups are problem in the professional life of each individual. Their resolution requires high degree of communication, collaboration and knowledge how to manage them. The module "Conflict management" is problem oriented model for resolving conflicts, which is described by many practical examples. It accents on the practical aplication of techniques for resolving problems and it uses many cases and role-plays.



The topics covered in the training:

  • Conflicts and their stages of escalation
  • Main points of the analytic and problem oriented techniques for resolving conflicts
  • Identification of the reasons for the beginning of a conflict
  • Mediation
  • Examplary aplication of a model for resolving conflicts
  • Model of "non-violent communication"

If you would like to see the XPBS proram for 2011- click HERE.




The fee includes - textbook and materials for the training.

The first taking of the test for certificate is included in the fee.




For more than two signed participants from one organization – 5%

If you attend five modules, the sixth is free.

For early signing – discount 10 %



The trainings are conducted in the education center of Together located on the following addres:

Sofia - 1407, 76 James Baucher blvd, office 427
tel. 02/ 8164 820, Mobile: 0885 353 261

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